Frequently Asked Questions

StarNewsstand is your go-to platform to subscribe to your favourite content products from Star Media Group. With StarNewsstand, you’ll be able to check out our bookstore and the latest The Star newspaper, The Star Bundle, The Star ePaper, The Star Digital Access, Kuntum and dimsum entertainment promos, as well as renew or purchase subscriptions.

Visit the StarNewsstand today at https://newsstand.thestar.com.my/

With your StarNewsstand Account, you will be able to:

1. Manage your account details:
1. Update your personal particulars such as contact details.
2. View subscription(s) status, subscription expiry date(s) and order transaction history.
3. Manage The Star ePaper’s email(s).
2. Get to know the latest on-going promotions.
3. Purchase new products and renew existing subscription(s).

You may access StarNewsstand on most of the common web browsers. We recommend to view StarNewsstand on Google Chrome browser.

You can sign up for a StarNewsstand account at any time. Simply click on the “Sign Up” button and follow the instructions given. You will have the option to sign up using your email address, or via social platform logins such as your Google or Facebook account.

If you are an existing subscriber of The Star newspaper, The Star ePaper, Kuntum, or a registered StarNewsstand user, you can log in by simply clicking on the “Log In” button. You can key in the email and password you used to register for the StarNewsstand account.

You will also have the option to log in via social logins, which are your Google or Facebook accounts if you have used this to sign up.

1. Click “Sign Up” and select either Facebook or Google.
2. Key in your Facebook/Google details (you’ll only have to do this once).
3. Key in your personal information.
4. Click “Submit”. You can now log in to StarNewsstand with your Facebook or Google account.

No, MyStar account is different from the Newsstand account. MyStar account is for The Star Online website. For any queries on your MyStar account, please click here.

Click the “Forgot Your Password?” button. A link will be sent to your email address for you to change your password. The link will expire in one (1) hour from the time it was sent.

Click the “Forgot Your Password?” button. A link will be sent to your email address for you to change your password. The link will expire in one (1) hour from the time it was sent.

1. Log in to your StarNewsstand account.
2. Go to “My Account”.
3. Go to “Delivery Address”.
4. In the “Edit Delivery Address” panel, choose your “Order Listing” that you want to change the delivery address of.
5. Key in your new address in the “New Address” column.
6. Please wait for the approval status in the “Delivery Address List” panel. Please allow for at least seven (7) working days for us to source for a new vendor.
7. The delivery shall commence on the 1st of the following month depending on the date that the request is made.

Please contact our customer service at 1300 88 7827 or email your request to customerservice@thestar.com.my.

Yes, you would need to register or login to a StarNewsstand account to purchase subscriptions. To find out how to register or log in, please click here to refer to queries on About StarNewsstand.

1. Log in or register for a StarNewsstand account. (If you have access to The Star ePaper, your login details for the StarNewsstand is the same as your login details for The Star ePaper).
2. Click on the “Home” button.
3. Select the product and the subscription plan that works best for you and click “Add to Cart”.
4. Once you have finished shopping, click on the cart icon or the “My Cart” button to view items in your cart. You will also have the option for auto-renewal of your subscription(s). Please note that auto-renewal option is not available for 1 year subscription plans.
5. Review and confirm the items in your cart. If you are happy with your purchases, you may proceed to check out.
6. Please key in your personal particulars, billing and shipping information, and confirm your shipping method.
7. You may review your order before confirming payment. If you are happy with your purchases, you may proceed to payment.
8. You will be redirected to iPay88 for your online payment.
9. 1. Select your payment method (please refer to payment options) and fill up the required fields. Once the payment transaction is complete, you’ll be redirected back to the StarNewsstand with a “Payment Successful” indication.

A confirmation email will be sent to you from newsstand@thestar.my within one (1) hour after the registration process is successful. Please check both your Inbox and Spam folders. If you haven’t received your confirmation email after one (1) hour, please contact our Customer Service Hotline at 1300 88 7827 or email us at customerservice@thestar.com.my.

1. Log in to your StarNewsstand account.
2. Go to “My Account” and click “My Subscriptions”.
3. If upon successful payment, your transaction status is still stated as “Pending” after 3 working days, please contact our Customer Care Hotline at 1300-88-7827 or send us an email at customerservice@thestar.com.my.

1. Log in to your StarNewsstand account and go to “My Account.
2. Click on my “My Subscriptions” and click “Renew” for the subscription(s) eligible for renewal.
3. Confirm your renewal price for your subscription.
4. If you’re happy with your subscription renewal, you may proceed to payment. Please do take note that your delivery address will be the same as the delivery address for the subscription(s) that you renewed.
5. You may check on your subscription status and manage your The Star ePaper access after one (1) working day

You may also see packages where you have opted for auto-renewal under “Recurring Subscriptions”.

There is a renewal price when you renew your existing subscriptions within a stipulated time frame. This is only applicable for the 1-year subscription plan to The Star Newspaper and The Star Bundle packages. This is subject to Star Media Group’s discretion. For more information, kindly refer to our Terms and Conditions.

“It is recommended to renew your subscriptions (two) 2 weeks before expiration to avoid disruption to the newspaper delivery and access to The Star ePaper. You will also receive a notification email when your subscription is due for renewal.

You are able to renew your subscription within a period of three (3) months before and after the expiry date of your last subscription via StarNewsstand. For example, if your subscription expiry date is on the 30th June, you are able to renew your subscription between 1st April and 30th September.

For first time purchase, you may opt-in for auto-renewal when you have selected the package that you would like to purchase.

You may only opt-in for auto-renewal when you purchase a subscription or renew existing subscription(s) via StarNewsstand. When you are purchasing a subscription(s), you will be able to opt-in for auto-renewal when you view your shopping cart.

You will not be able to opt-in for auto-renewal in the middle of your subscription(s).

You may also see packages where you have opted for auto-renewal under “Recurring Subscriptions” in your Account Dashboard.

If you would like to opt-out or deactivate/disable the auto-renewal of your subscription(s):

1. Log in to your StarNewsstand account.
2. Go to your “My Account” page and click “Recurring Subscriptions".
3. In the table under “Action”, click “Disable auto-renewal".

If you have renewed your subscription before the expiration date, the auto-renewal of your subscription(s) will be reset. This means that you would need to opt-in for auto-renewal when you renew your subscription(s) during the next renewal.

No, unfortunately we will not be able to offer a refund once you have subscribed. However, if you have subscribed to the wrong package, please call our Customer Care Hotline at 1300-88-7827 or send us an email at customerservice@thestar.com.my. Refunds are subject to the Company’s discretion.

To check on your order status for your subscription(s):

1. Log in to your StarNewsstand account.
2. Go to your “My Orders”. You will be able view the status of your subscription order(s).

This means that your payment process was not fully completed. Please call our Customer Care Hotline at 1300-88-7827 or send us an email at customerservice@thestar.com.my.

This means that you had cancelled your order during the payment process and the subscription(s) were not successfully processed.

We would need 10 working days to source for a vendor before commencing your subscription. The Commencement Date and Expiry Date will be reflected once we have secured a vendor.

Subscription commencement will be on the 1st of every month.The Star ePaper can be accessed on the same day upon receiving an email notification of commencement of subscription.

After your payment is successful, your tax invoice will be automatically emailed to you. If you have missed the email, you can get it from your StarNewsstand account. Please follow these steps:

1. Log in to your StarNewsstand account.
2. Click on “My Order” and “View Order”.

You may make payment for your subscription through the following methods:

a) Online payment via:

1. Debit/Credit Card (Visa or MasterCard). You can opt for auto-renewal of your subscriptions to ease your subscription renewal process.
2. e-Banking (Affin Bank, Alliance Bank, Ambank, Bank Islam, Bank Muamalat, Bank Rakyat, BSN, CIMB Clicks, Hong Leong Bank, HSBC, KFH, Maybank 2E, Maybank 2U, OCBC Bank, Public Bank, RHB Bank, Standard Chartered, UOB Bank, etc).
3. 12-month installments plan exclusively for selected banks (only available for credit card payments amounting to RM300 and above, in a single receipt).
4. e-Wallets (Boost, GrabPay, QR Pay, MCa$h and Touch’nGo)
5. Google Pay
6. JomPay (only for renewals)

For online payments, you will be redirected to iPay88 payment gateway. Please be advised that you will receive notifications from Mobile88.com for your transactions.

If you are using the Brave web browser, please deactivate ‘Shields’ in your settings to prevent payment issues. Here’s a list of our supported browsers.

b) Cash payment

Cash payment is only applicable at Star Media Group headquarters.

You can also make cash payment at our respective branch offices. Click here to view the full listing. We do not accept cash payment by post.

c) Cheque/Mail order/Postal order

Address your cheque, mail or postal order to ‘STAR MEDIA GROUP BERHAD’ and mail it to Star Media Group headquarters:

Menara Star
15 Jalan 16/11
46350 Petaling Jaya
Selangor Darul Ehsan, Malaysia

You can also address your payment to our respective branch offices. Click here to view the full listing.

1. Subscribe Online via StarNewsstand

Click here to subscribe via StarNewsstand.

2. Subscribe Offline/Non-Newsstand option
1. Call our Customer Service Hotline at 1300 88 7827 (STAR) and they will provide you with options based on your needs.
2. You can also subscribe at any of The Star roadshows.

Please refer to Payment Options.

Yes. Inform your vendor that you wish to subscribe to The Star newspaper and they will share you with our available packages and subscription form. Alternatively, you can also subscribe via the StarNewsstand.

Please allow at least ten (10) working days for processing and commencement of your The Star newspaper upon successful subscription. You will receive a subscription commencement notification email stating your subscription and commencement dates. Your newspaper delivery will commence on the 1st of the following month, depending on the date your subscription order is successfully completed.

For example:

If your subscription order is received before/on 25th June, your The Star newspaper subscription commencement date will be 1st July.
If your subscription is received after 25th June, your The Star newspaper subscription commencement date will be 1st August.

Fulfilment is subject to availability of newspaper vendors.

Please continue to pay your newspaper vendor by cash for the duration that you are not subscribed to ensure uninterrupted newspaper delivery, as subscription will commence on the 1st of the following month. A notification will be sent to you via letter and email.

Please refer to queries on Subscription here.

Please refer to queries on Subscription here.

Please refer to queries on Subscription here.

It is recommended to renew your subscription two (2) weeks before expiry to avoid disruption to the newspaper delivery. You will also receive a notification email when your subscription is due for renewal.

Please refer to queries on Subscription here.

Yes, you may. When you switch packages, you will need to pay the full price of the new package that you would like to subscribe to. However, the new subscription package will commence upon the expiry of your current package.

Please allow at least seven (7) working days from the receipt date of your renewal application before your subscription resumes.

We recommend that you inform us at least seven (7) working days in advance if you would like to change your delivery address. You can also update your delivery address through your StarNewsstand account.

Change of delivery address is subject to approval. We will attempt to find a new vendor for your new area. Please note that the effective date can only be on the 1st of the following month. Kindly allow seven (7) working days upon receiving your application to process the change of delivery address before the 1st of the effective month. If the seven (7) days overlap to the following month, then the change of newspaper delivery shall take place in the month after.

For example:

If your request for change of delivery address is received before/on 20th June, your Star newspaper delivery will commence to the new delivery address effective 1st July.
If your request for change of delivery address is received after 20th June, your Star newspaper delivery will commence to the new delivery address effective 1st August.
For any queries, please contact our Customer Service Hotline at 1300 88 7827 or email us at customerservice@thestar.com.my.

A delivery note is a payment to the newspaper vendor at the end of every month in exchange for newspapers. It serves as a proof of delivery as well as a kind of "payment chit" for your newspaper vendor.

There are two types of delivery notes:

1. Credit Note (CN): The CN will be issued to newspaper vendors by Star Media Group. The vendor will receive a CN on the payment(s) credited to the vendor’s account at the end of each month. An acknowledgment letter will be emailed to you upon the commencement of your subscription. Subscribers will need to print the second page (“Vendor’s Copy”) of the acknowledgement letter to be given to their delivery vendor.
2. Payment vouchers (PV): We are no longer issuing PV for new subscriptions. However, subscribers who still have their PV can pay their delivery vendors with the PV until the expiration of their current subscription(s).

The delivery note(s) will be sent to you within one (1) month after your subscription commences.

Please contact our Customer Care Hotline at 1300-88-7827 or send us an email at customerservice@thestar.com.my.

An administration fee of RM50 will be charged for replacement of delivery note(s).

*applicable only for PV

You will receive delivery notes within one (1) month after your subscription commences. If you still have not received your delivery note(s) after the first week of the following month after your subscription commencement, kindly contact Customer Care Hotline at 1300-88-7827 or send us an email at customerservice@thestar.com.my.

No. Please pay the newspaper delivery fees directly to your newspaper vendor. The delivery fees range from RM2 – RM15 / month, within Peninsular Malaysia only. This is also subject to your delivery address.

No, but you may still purchase The Star newspaper and set a delivery address within Peninsular Malaysia.

If you are overseas and would like to donate your newspapers to charity organisations, kindly contact Customer Care Hotline at 1300-88-7827 or send us an email at customerservice@thestar.com.my

In the case of undelivered newspapers by your respective newspaper vendor, you would need to confirm with your vendor the number of day(s) of non-delivery. Your newspaper vendor will liaise with you on an immediate refund at the end of the month.

Please do feel free to contact us at our Customer Care Hotline at 1300-88-7827 or send us an email at customerservice@thestar.com.my if you have any issues in regards to undelivered newspapers

No. There will be no refund for early termination or cancellation.

Yes, you may. When you switch packages, you will need to pay the full price of the new package that you would like to subscribe to. However, the new subscription package will commence upon the expiry of your current package.

No, however you may contact our Customer Care Hotline at 1300-88-7827 or send us an email at customerservice@thestar.com.my for this matter.

• To subscribe to Kuntum:
  • Select the ‘PRODUCTS’ tab on the menu bar of this Newsstand site
  • On the PRODUCTS page, select ‘Kuntum’
  • On the Kuntum page, select ‘One-year subscription’. Select the ‘auto-renewal’ option if you wish to have a recurring subscription, and proceed to BUY.
  • Fill in your details to create your own Newsstand account.
  • Pay via Credit Card or online transfer (Online transfer is not applicable for auto-renewal).
  • Once you have completed the registration and payment process, a confirmation email shall be sent to you and that’s it! Your first copy of KUNTUM should arrive within 45 days.
• To renew your Kuntum subscription:
  Log in to your newsstand account at newsstand.thestar.com.my.
  • Repeat the same process as above.

Subscription will commence within 4-6 weeks from the date of receipt of subscription form.

You will receive 11 issues per year. The final issue will be in November. There will be no publication in December.

Your first copy will arrive within 45 days from your confirmed order. Subsequent copies of Kuntum shall arrive to you within the first week of each month.

It depends on the promotion package at that period of subscription. The FREE gift is only for subscribers in Malaysia.

The magazine will be delivered to you via mail/hand delivered or by post. Whereas the gift will be hand delivered or via registered mail.

You can email us at customerservice@thestar.com.my or contact us at our toll free line at 1300 88 7827.

Yes! You will receive a reminder on the expiry date of your subscription.

Yes. For more info, please click here.

• Auto-renewal is a service provided by Newsstand. All subscribers who subscribe via Newsstand can opt for this service.When you opt-in for auto-renewal, your subscription will automatically renew when it expires.
• This will save you the time and effort of renewing every time before your subscription expires.Please be informed that for subscriptions expiring between 16th September 2015 and 30th November 2015, auto-renewal is not applicable.
• Kindly renew as usual at Newsstand and check auto-renewal during checkout. Thereafter your subscription will be automatically renewed without further effort on your part.

• All the Bundle packages except for the Star-Sin Chew bundle, the ePaper standalone packages and magazines can be set to auto renew. Please click here for the Bundle package, here for the ePaper standalone package and here for the magazines.
• If you are an existing subscriber and would like to renew, please login to Newsstand to check for the renewal package price. If you are unable to remember your password, click on forgot password and you will be guided on how to reset your password.

• No. Auto-renewal depends on a valid credit or debit card. For auto-renewal a Mastercard or Visa is necessary.

• If you are a new subscriber or you are renewing, you can opt-in during payment just before checkout. Tick the box marked ‘Auto Renewal’.
• If your subscription is still active, you can login to your account at Newsstand and opt-in for auto-renewal at My Accoun t page.

• To opt-out, make sure that during payment the ‘Auto Renewal’ box is empty. For existing subscriber, please follow the step mentioned above and ensure the auto-renewal box is not ticked.

• Yes! The auto-renewal service is free of charge.
• When you opt-in for the first time, you will be requested to complete a one-time verification process that includes filling out your credit card details. You will receive a notification that iPay has charged you RM1. Don’t worry, this is only to verify that your card is valid. Your RM1 will be refunded.
• Once you have completed binding your card, please proceed to renew. You can then check on auto-renewal and your subscription will automatically renew itself as long as your card is active and valid.

• No. It is a one-time process. You can opt-out and opt-in as per your needs. However, if you change your credit card, you will have to update your credit card details and go through the verification process again.

• Active subscription: Yes. You may do so at any time via your Newsstand account.

• Expired subscription: It is advisable to renew at Newsstand and opt-in before checking out for payment.

• Yes. After your subscription has been processed, you will receive an acknowledgement letter from us with your Newsstand login. You can login to your account and opt for auto-renewal.

No. You can only subscribe or renew through your vendor. Opt-in can only be done online.

• For all subscriptions except for 1-month ePaper standalone, your card will be charged 2 weeks before the subscription expires.
• For 1-month ePaper standalone, your card will be charged 4 days before the subscription expires.

• 1-year subscription: 2 months (first time) and 1 month (second time) before expiry
• 6-months subscription: please see above
• 1-month subscription: 7 days before expiry

• No. You are advised to opt-out before your subscription expires. If you are not sure when your subscription will expire, please login to Newsstand and check your package details. You can also opt-out when you receive reminders from us.

• No. Auto-renewal is only applicable for lump sum payments.

• In this situation, please login to Newsstand and renew your subscription as normal. Tick the auto-renewal box before checkout.

• Please login to Newsstand, go to the My Account page and update your new credit card details. You will be requested to fill in your credit-card information. This is a one-time process for verification only.

Startreats is a reward program designed specially for you. You will get to enjoy deals such as discounts and savings from us and our partners

• Special rate for The Star Bundle renewal (Applicable to New subscriber who is subscribing to the RM490 package only, existing The Star Bundle subscriber already enjoying the renewal discount)
• Cash Vouchers,
• Discounts, and
• Freebies from partners

Just subscribe to any The Star Package here

You should be able to receive Startreats email after u have a commencement date. Please check your subscription status at Newsstand or look out for our email.

As long as you are The Star subscriber and has an active package.

Generally we will email the deals to you. Select and redeem the deal that you want and a copy of an eVoucher will be sent to your email for keeping and use it when u have the time.

Sometime we will choose to SMS or post the deal to you. Make sure your profile is updated. You can check your current profile with us at Newstand and update it if you haven’t.

Please note that for some deals, you may be required to present a printed copy at the locations.

You profile might not be updated. Kindly update your subscription profile at my account.

Kindly click forget password to reset your password or contact customerservice@thestar.com.my or call 1-300-88-7827 Mon-Fri (8.30am-5.30pm) excluding public holidays.

It depend on the deal that offer by our partners. Each of our partners are from different category and they have their own redemption method. Kindly refer to the T&C in the eVoucher as it has the information there.

For example, an eCommerce promo code will required you to register an account in order to use the discount from your purchase and for F&B outlet, you only required to make reservation.

Each deal will have a redemption validity period from the date you redeem the eVoucher. The date will be stated under the eVoucher T&C and make sure to utilize the eVoucher before it’s expired.

No. Once your eVoucher has expired, partners will not accept it anymore. Kindly look for other deals that we have for you for other deals.

It depends on the deal. Some are not transferable.

Each deal has it individual redemption conditions so please read the term and conditions carefully.

No you may not.

StarTreats Reward are designed for you as our loyal subscribers and it’s not for non subscribers. Our partners do verify with us and some are limited to 1-time use so it is advisable not to share so that you will get to enjoy the deal that we gather for you.

I’m sorry as it’s not refundable. We just deliver Startreats Reward to you in an eVoucher format and we are not reponsible for the deal or chargers made between you and our partners.

However, we highly appreciates your feedback if our partners are found dishonest or has mislead you and we shall take action on them.

If your report is related to our partner’s staff or services, kindly make the report to our partner directly.

However, if you want to make a report regarding our partner’s dishonesty, kindly contact customerservice@thestar.com.my or call 1-300-88-7827 Mon-Fri (8.30am-5.30pm) excluding public holidays.